Important COVID-19 Update

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Tuesday 31 March, 2020

Face-To-Face Trading Update

The health and well-being of our Gumtree users is our main priority.

To ensure we’re all doing our part to prevent the spread of COVID-19, we urge you to follow the latest Government guidelines and limit face-to-face trading to essential goods and services. For more information on what this means, visit https://www.australia.gov.au/.

As this is an evolving situation, we will continue to update our community with relevant guidance and safety precautions.

If you need help with anything on Gumtree, you can search our Help Centre. If you can’t find what you’re looking for you can Contact Us online.

 

Friday 20 March, 2020

Gumtree Policy Updates

Important information about listings associated with COVID-19

As a community platform, showing respect and sensitivity to our community of users is of great importance to us. We have been monitoring the community response to the outbreak of COVID-19 in Australia. Based on user feedback, and to curb hoarding behaviour and pricing practices that run counter to the community-minded spirit of Gumtree, we have temporarily banned listings for the following products as of Friday 20 March:

  • Toilet paper
  • Health care and surgical masks including N95/N100
  • Hand sanitiser/gel
  • Disinfecting wipes

We encourage users to continue to flag any ads they deem incorrect, misleading or deceptive to our Help Desk team including those that breach our updated Policies and Terms of Use.

For users planning Gumtree transactions, we encourage you to review our COVID-19 Safety Precautions below.

Gumtree Safe Trading Tips

The health and safety of our community is always our number one priority. Your fellow Gummies are your neighbours, your friends and people just like you. Be transparent and respectful in every dealing.

Gumtree is still a practical way to buy and sell goods and services due to its typical one-on-one interactions, helping avoid the crowds of shopping centres.

Our best advice is to avoid direct contact and distance yourself by following our safe trading tips:

Tip #1 : Wash hands before & after you meet up to trade

If you need to meet in-person, wash your hands for 20 seconds with soap, or use an alcohol-based rub, before and after every Gumtree exchange.

Tip #2: Clean items

Whether you’re buying or selling, clean items as per product care instructions or with regular household cleaners. When holding a car inspection have the vehicle ready at a convenient location, cleaning the keys, steering wheel and console.

Tip #3: Do a video inspection

To reduce physical contact, offer or request a virtual inspection of an item. Avoid filters and aim for daylight.

Tip #4: Contactless delivery & pickup

To maintain safe social distancing of 1.5m, we recommend leaving clean items in an accessible area ready to exchange. Take photos and message clear instructions of the area or organise doorstep drops at a mutually agreed time. Consider using Australia Post’s 24/7 Parcel Lockers.

Tip #5 : Schedule a personalised car dealer visit

To minimise physical contact, we encourage you to make a personalised appointment time with car dealers, or request a virtual inspection. Many dealerships are still trading with sales staff flexible to arrange alternative options, should you prefer not to attend the dealership in person.

Tip #6: Rate, don’t shake

The best way to reduce the spread of germs and disease is to keep your hands clean and avoid direct contact and maintain 1.5m social distancing where possible. So instead of the classic handshake, rate your interaction on Gumtree, or simply give a wave or thumbs up.

Tip #7: Pay & be paid with PayPal

We recommend using contactless digital payments for Gumtree transactions where possible. PayPal is a Gumtree partner – it’s easy to connect PayPal to your Gumtree account. Remember to inform your fellow Gummies you’d like contactless payment when negotiating the price.

Tip #8: Act responsibly

Consider the wellbeing of the community and stay home if you or one of your family/friends are sick. Simply pause your listing or delay your purchase until everyone in your household is better.

We will continue to take the lead of the World Health Organization and the Australian Government and update our safe trading tips as needed.


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