Important COVID-19 Update

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Monday 20 April, 2020

New ‘Contactless Trade’ badge to signify safe trading during COVID-19

To make trading safer during the current social distancing restrictions, we have launched a new ‘Contactless Trade’ badge for Gummies to add to listings to remind the community you are following current COVID-19 safety precautions. Selecting the new badge when posting means you are willing to:

  • Provide more photos or a video inspection
  • Transfer funds electronically
  • Post the item or allow it to be picked-up without close personal contact
  • Or, delay trade if recommended by the latest government guidelines

When posting an ad, simply select the option underneath the title and category fields. If you’re browsing listings, look out for the badge when browsing listings.

Whilst we are in unprecedented times, the health and wellbeing of our Gumtree users remains our main priority. We encourage you to keep informed and read the latest Australian Government COVID-19 safety messages.

Sendle Special Offer

Gumtree has also partnered with Sendle, to help facilitate reliable and safe contactless delivery for Gumtree transactions during the pandemic. Sendle offers a door-to-door service and free premium membership to all Gummies looking for a convenient and safe delivery alternative. As an essential service, Sendle has ensured its operations are in line with COVID-19 measures implemented by the federal and state governments.

Learn more here.

Important information regarding listings associated with COVID-19

As a community platform, the safety and security of our community is our main priority.

The current COVID-19 pandemic has seen an increase in demand for plumbing products including toilet seat bidet douches, handheld bidet sprays and trigger sprays, and other bidet type products that are connected to toilet water supply outlets.

We want to remind our community of the legal requirements when selling bidet products:
The bidet product being listed on Gumtree, or its packaging, needs to be marked with the WaterMark certification trademark and a licence number
Listings relating to bidet products cannot be false or misleading suggesting they are suitable for Do It Yourself (DIY) installation if they are not and require installation by a licensed plumber

DIY installations of plumbing and drainage work, including bidet products, could put the health and safety of you and your family at risk and are illegal.

We encourage users to continue to flag any ads they deem incorrect, misleading or deceptive to our Help Desk including those that breach our Policies or Terms of Use.

Wednesday 8 April, 2020

Gumtree Policy Updates

As a community platform, showing respect and sensitivity to our community of users is of great importance to us. We have been monitoring the community response to the outbreak of COVID-19 in Australia. To curb hoarding behaviour and pricing practices that run counter to the community-minded spirit of Gumtree, we have temporarily banned listings for some products.

To make sure that available personal protection equipment goes to the medical care people who need it most, we will temporarily ban listings for disposable medical protection gowns and gloves from Wednesday 8 April. This is in addition to the temporary ban on listings for health care masks including N95/N100 and surgical masks, hand sanitiser/gel, disinfecting wipes and toilet paper which was implemented on Friday 20 March.

Updated list of banned items:

  • Toilet paper
  • Health care and surgical masks including N95/N100
  • Hand sanitiser/gel
  • Disinfecting wipes
  • Disposable medical protection gowns & gloves – from 8 April, 2020

We encourage users to continue to flag any ads they deem incorrect, misleading or deceptive to our Help Desk team including those that breach our updated Policies and Terms of Use.

Tuesday 31 March, 2020

Face-To-Face Trading Update

The health and well-being of our Gumtree users is our main priority.

To ensure we’re all doing our part to prevent the spread of COVID-19, we urge you to follow the latest Government guidelines and limit face-to-face trading to essential goods and services. For more information on what this means, visit https://www.australia.gov.au/.

As this is an evolving situation, we will continue to update our community with relevant guidance and safety precautions.

If you need help with anything on Gumtree, you can search our Help Centre. If you can’t find what you’re looking for you can Contact Us online.

Gumtree Safe Trading Tips

The health and safety of our community is always our number one priority. Your fellow Gummies are your neighbours, your friends and people just like you. Be transparent and respectful in every dealing.

Gumtree is still a practical way to buy and sell goods and services due to its typical one-on-one interactions, helping avoid the crowds of shopping centres.

Our best advice is to avoid direct contact and distance yourself by following our safe trading tips:

Tip #1 : Wash hands before & after you meet up to trade

If you need to meet in-person, wash your hands for 20 seconds with soap, or use an alcohol-based rub, before and after every Gumtree exchange.

Tip #2: Clean items

Whether you’re buying or selling, clean items as per product care instructions or with regular household cleaners. When holding a car inspection have the vehicle ready at a convenient location, cleaning the keys, steering wheel and console.

Tip #3: Do a video inspection

To reduce physical contact, offer or request a virtual inspection of an item. Avoid filters and aim for daylight.

Tip #4: Contactless delivery & pickup

To maintain safe social distancing of 1.5m, we recommend leaving clean items in an accessible area ready to exchange. Take photos and message clear instructions of the area or organise doorstep drops at a mutually agreed time. Consider using Australia Post’s 24/7 Parcel Lockers.

Tip #5 : Schedule a personalised car dealer visit

To minimise physical contact, we encourage you to make a personalised appointment time with car dealers, or request a virtual inspection. Many dealerships are still trading with sales staff flexible to arrange alternative options, should you prefer not to attend the dealership in person.

Tip #6: Rate, don’t shake

The best way to reduce the spread of germs and disease is to keep your hands clean and avoid direct contact and maintain 1.5m social distancing where possible. So instead of the classic handshake, rate your interaction on Gumtree, or simply give a wave or thumbs up.

Tip #7: Pay & be paid with PayPal

We recommend using contactless digital payments for Gumtree transactions where possible. PayPal is a Gumtree partner – it’s easy to connect PayPal to your Gumtree account. Remember to inform your fellow Gummies you’d like contactless payment when negotiating the price.

Tip #8: Act responsibly

Consider the wellbeing of the community and stay home if you or one of your family/friends are sick. Simply pause your listing or delay your purchase until everyone in your household is better.

We will continue to take the lead of the World Health Organization and the Australian Government and update our safe trading tips as needed.


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